Frequently Asked Questions

What is the pricing for SMS services?

Our SMS pricing is transparent and competitive:

• Transactional SMS: ₹0.10 - ₹0.15 per SMS
• Promotional SMS: ₹0.12 - ₹0.18 per SMS
• OTP Services: ₹0.10 per OTP
• Volume Discounts: Available for 100K+ messages/month

Are there any setup fees or hidden charges?

No, there are absolutely no setup fees, monthly minimums, or hidden charges. You only pay for the SMS credits you use. We believe in transparent pricing.

Do you offer a free trial?

Yes! We offer 500 free SMS credits upon successful registration and DLT mapping with an approved telemarketer to test our platform. This allows you to thoroughly test our delivery rates, speed, and API before committing.

What payment methods do you accept?

We accept all major payment methods including credit/debit cards, net banking, UPI, and bank transfers. For enterprise clients, we offer postpaid billing with NET 30 terms.

Do SMS credits expire?

No, your SMS credits never expire. You can use them at your own pace without any time pressure.

How fast is OTP delivery?

Our OTP delivery time is 2-6 seconds with a 99.99% success rate. We use direct operator connections and priority routing to ensure instant delivery. This is significantly faster than most competitors.

What is your API uptime guarantee?

We guarantee 99.99% API uptime with SLA-backed guarantees. Our infrastructure is built for enterprise-grade reliability with automatic failover, redundancy, and 24/7 monitoring.

What is the SMS delivery rate?

We maintain a 99.99% delivery rate across all major Indian operators (Airtel, Jio, Vi, BSNL). We have direct connections with all operators and use intelligent routing to ensure maximum deliverability.

Can I send SMS in regional languages?

Yes! We support SMS in Hindi, Tamil, Telugu, Marathi, Bengali, Gujarati, Kannada, Malayalam, and all major Indian languages. You can send messages in Unicode format.

Do you provide delivery reports?

Yes, we provide real-time delivery reports with detailed status for each message (Sent, Delivered, Failed, Pending). You can access reports via dashboard or receive them via webhooks.

Do you help with DLT registration?

Yes! We provide free DLT registration assistance. Our team helps you with:

• Entity registration on DLT platform
• Template creation and formatting
• Template approval process
• Sender ID registration
• Ongoing compliance support

How long does DLT registration take?

DLT entity registration typically takes 2-3 business days. Template approval can take 1-7 days depending on the operator. We help expedite the process and ensure your templates are approved quickly.

Is DLT registration mandatory?

Yes, as per TRAI regulations, DLT registration is mandatory for sending commercial SMS in India. Without DLT registration, your messages will not be delivered.

Can I use the same DLT registration with multiple SMS providers?

Yes, your DLT entity and templates can be used with multiple SMS providers. Once registered, you can share your Entity ID and Template IDs with us to start sending messages.

How difficult is API integration?

Our API is designed to be developer-friendly. Most developers integrate in 15-30 minutes. We provide:

• RESTful API with simple endpoints
• SDKs in PHP, Python, Node.js, Java, C#
• Comprehensive documentation with examples
• Postman collection for testing
• Free technical support during integration

Do you support webhooks?

Yes, we support webhooks for real-time delivery reports. You can configure webhook URLs in your dashboard to receive instant notifications when messages are delivered or failed.

Can I send bulk SMS via API?

Yes, our API supports bulk SMS sending. You can send up to 10,000 messages in a single API call. For larger volumes, you can make multiple parallel requests.

Is there a sandbox environment for testing?

Yes, we provide a free sandbox environment where you can test API integration without consuming credits. This allows you to perfect your integration before going live.

What support channels do you offer?

We offer multiple support channels:

• 24/7 Phone Support: +91-9585160363
• Email Support: info@avancezone.com
• WhatsApp Support: Quick responses
• Live Chat: Available on dashboard
• Dedicated Account Manager: For all clients

What is your average response time?

Our average response time is under 5 minutes for phone and chat support, and under 2 hours for email support. Critical issues are prioritized and resolved immediately.

Do you offer dedicated account managers?

Yes, every client gets a dedicated account manager from day one. Your account manager will help with onboarding, optimization, and ongoing support.

Can you help migrate from another SMS provider?

Yes! We offer free migration assistance from any SMS provider (Twilio, MSG91, Gupshup, etc.). Our team will help you migrate your templates, integrate our API, and ensure zero downtime during the switch.