FAQ - SMS Gateway Questions & Answers
Frequently asked questions about SMS gateway services, API integration, pricing, and technical support.
Frequently Asked Questions
Find answers to common questions about our SMS gateway services, API integration, and technical support.
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General Questions
What is an SMS Gateway?
An SMS Gateway is a service that allows you to send and receive SMS messages programmatically through APIs. It acts as a bridge between your application and the mobile network operators.
Why should I choose OnlineSMSService?
We offer 99.9% uptime, lightning-fast delivery, DLT compliance, 24/7 support, transparent pricing, and easy integration. We serve over 10,000 businesses across India.
Is your service DLT compliant?
Yes, we are fully DLT (Distributed Ledger Technology) compliant as per TRAI regulations. We help you with DLT registration and ensure all your messages comply with the guidelines.
What types of SMS can I send?
You can send promotional SMS, transactional SMS, OTP messages, and alerts. We support both bulk SMS campaigns and individual message sending.
Do you provide WhatsApp Business API?
Yes, we offer WhatsApp Business API integration along with our SMS services, allowing you to reach customers through multiple channels.
What is your delivery rate?
We maintain a 99%+ delivery rate across all networks in India. Our multi-carrier approach ensures optimal delivery performance.
Technical Questions
How fast is message delivery?
Our average delivery time is under 3 seconds. Messages are delivered instantly to recipients across all major telecom networks in India.
Do you provide delivery reports?
Yes, we provide real-time delivery reports through our API and dashboard. You can track message status, delivery time, and any failures.
What is your API uptime?
We guarantee 99.9% API uptime with redundant servers and failover systems to ensure continuous service availability.
Do you support webhooks?
Yes, we support webhooks for real-time notifications about message delivery status, failures, and other events.
What programming languages do you support?
We provide SDKs and examples for PHP, Node.js, Python, Java, C#, and other popular programming languages.
Is your API RESTful?
Yes, our API follows REST principles with JSON responses. It's simple to integrate and well-documented.
Pricing Questions
What are your SMS rates?
Our rates start from ₹0.15 per SMS for promotional messages and ₹0.20 for transactional SMS. Volume discounts are available for bulk messaging.
Are there any setup fees?
No, there are no setup fees or hidden charges. You only pay for the messages you send.
Do you offer volume discounts?
Yes, we offer attractive volume discounts for high-volume users. Contact our sales team for custom pricing.
What payment methods do you accept?
We accept all major credit cards, net banking, UPI, and bank transfers. You can also pay via PayPal and other online payment methods.
Is there a minimum balance requirement?
We recommend maintaining a minimum balance of ₹100 for uninterrupted service, but there's no strict requirement.
Do you provide billing reports?
Yes, we provide detailed billing reports and invoices for all your transactions and usage.
Integration Questions
How do I integrate your SMS API?
Integration is simple with our RESTful API. We provide comprehensive documentation, code examples, and SDKs for popular programming languages.
Do you provide code examples?
Yes, we provide code examples in multiple programming languages including PHP, Node.js, Python, Java, and C#.
Can I test the API before integration?
Yes, you can test our API using our API Playground or by signing up for a free trial account with test credits.
Do you support Laravel integration?
Yes, we provide a Laravel package for easy integration with Laravel applications. It includes all necessary features and documentation.
Can I integrate with WordPress?
Yes, we provide a WordPress plugin that allows you to send SMS directly from your WordPress site.
Do you support Salesforce integration?
Yes, we provide Salesforce integration guides and examples to help you send SMS from your Salesforce CRM.
Support Questions
What support do you provide?
We provide 24/7 technical support via phone, email, and WhatsApp. Our support team is available round the clock to help you.
How quickly do you respond to support requests?
We respond to phone calls immediately, WhatsApp messages within 5 minutes, and emails within 2 hours during business hours.
Do you provide integration assistance?
Yes, our technical team provides hands-on assistance with API integration, including code review and troubleshooting.
Is there a knowledge base or documentation?
Yes, we maintain comprehensive documentation, API guides, and a knowledge base with common questions and solutions.
Do you offer training sessions?
Yes, we offer free training sessions for new customers to help them understand our platform and best practices.
Can I schedule a demo?
Absolutely! We can schedule a personalized demo of our SMS gateway services. Contact us to arrange a convenient time.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help you 24/7.